March 17, 2020 - COVID-19/CORONAVIRUS INFORMATION
Hello to all of our valued clients and customers. We are writing to inform you on our revised procedures during the ongoing Covid-19 pandemic.
OFFICE HOURS, ACCESS AND COMMUNICATION: We take the safety of our employees, their families, and our communities very seriously, and want to ensure that we’re doing our part to help stop the spread of COVID-19. In an effort to minimize potential exposure to this virus, effective immediately, through March 31, 2020, WMG’s office will not be open to walk-in traffic, including current owners and residents. We will be available via phone, email and text message (through your AppFolio Owner Portal), or by appointment only, if warranted. If you have questions or concerns, please contact your property manager using these methods. We will re-evaluate our office access as we approach the end of the month.
MAINTENANCE AND REPAIR REQUESTS: WMG is dedicated to maintaining the properties that we manage in prime condition. We will continue to dispatch vendors for all ESSENTIAL repairs, such as active plumbing/water leaks, electrical issues, or any maintenance that pertains to life, health or safety issues. However, again in an effort to limit potential exposure to this virus for both our residents and our vendors, if a repair request is deemed non-essential or minor in nature, we may elect to postpone the repair until circumstances improve.
VENDORS: We are recommending that vendors use reasonable precautions to avoid unnecessary exposure, including the use of disposable gloves, hand sanitizers, etc. At their sole discretion, vendors may leave a property without completing a repair if any occupant exhibits flu-like symptoms.
RENT PAYMENTS: We have strongly recommended that all residents utilize the online payment options, which are available through the tenant portal to submit any payments due under the terms of their lease agreement. If anyone is unable to utilize online payment options, their payments can be placed through the mail drop at our office.
YOUR SAFETY AND WELLBEING: We empathize with the stress and uncertainty this situation creates for everyone. Please know that our family, our staff, all of our residents and all of our owners are also being directly impacted by this pandemic in myriad ways. We all are facing similar concerns regarding our health and well being, as well as the necessity to meet our ongoing financial obligations as we navigate this unprecedented situation. We encourage you to reach out to your support group of friends, family, a church community and/or other community resources should you find that you need emotional support and or assistance meeting your financial obligations. As further information becomes available, we will share that with you.
Thank you and stay safe.