Owner FAQs

We specialize in residential property management across the Central Florida market, with a primary focus on single-family rental homes. We also manage townhomes, condos, and select multi-family properties that align with our area of expertise.

Yes. We are a fully licensed residential property management company operating in Central Florida. Licensure is not just a legal requirement for us; it reflects the professional standard we hold ourselves to across every aspect of our work.

With full management, you’ll work with a dedicated property manager who knows you and your property. They’re your primary contact for leasing updates, maintenance questions, and day-to-day management decisions.

Our office and accounting teams support that work, so you have both a familiar person to call and a team behind them.

Yes. Your property doesn’t need to be vacant for us to discuss taking over management. We’ll review the existing lease, available records, and any current management agreement to help plan the transition.

The timing depends on notice requirements and the transfer of documents, funds, and property access.

We review income, employment, rental history, credit, and other screening information using consistent qualification criteria. Our process also includes fraud detection and third-party animal screening.

The goal is to find a qualified resident who can meet the lease obligations and care for the home. We look at the full application rather than relying on a credit score alone.

We can move quickly once your Property Management Agreement is in place and your property is ready to lease. Our onboarding process is designed to get things moving without cutting corners on the details that matter.

You are welcome to review the lease agreement we use. As your property manager, we handle the lease execution on your behalf under the authority granted in your Property Management Agreement, which allows us to act efficiently while keeping your interests fully protected.

Our standard starting point is a 12-month lease. Your management agreement allows us to execute leases for up to one year. A longer term requires your approval. We’ll discuss alternatives when your plans or the property’s circumstances call for them.

Our standard security deposit starts at one month’s rent. A higher deposit may be required based on the application review and our qualification criteria. The deposit helps address unpaid obligations or eligible damage at the end of a tenancy. It does not guarantee that every potential expense will be covered.

For properties under full management, WMG holds the security deposit in a trust account separate from our operating funds. At move-out, we review the property’s condition and the resident’s account, then handle any claims and refunds according to the lease and applicable requirements. For leasing-only service, we’ll explain the deposit transfer and your responsibilities before you take over management.

Residents can pay rent through their online portal. We track payments and address overdue accounts through the notices and follow-up required by the lease and applicable law. If a payment issue continues, your property manager will explain the situation and next steps. Screening and consistent follow-up help manage risk, but no property manager can guarantee that a tenant will pay.

We send owner payments by ACH direct deposit, typically around the middle of the month—usually by the 15th. The exact timing can vary with the calendar and when tenant funds clear. Your payment reflects collected income after property expenses, management fees, and any required reserve funding. Your monthly statement shows how those funds were applied.

You’ll receive a monthly financial statement showing income, expenses, and owner distributions. You can access your statements and financial records through your secure Rentvine Owner Portal. We also provide an annual financial summary and applicable Form 1099 for tax preparation. If something needs explanation, contact your property manager or our accounting team.

For routine repairs exceeding $300 per item, we obtain your approval before proceeding. Emergency repairs are handled under the emergency provisions of your management agreement. We use trusted, licensed and insured vendors and explain recommended work so you can make informed decisions. Keeping your property reserve funded helps us address expenses without unnecessary delays.

We have an after-hours process for urgent maintenance matters that cannot wait until the next business day. Routine questions about statements, leasing, or your account are handled during business hours. We’ll provide the appropriate contact instructions when you begin working with us.

In Florida, participation in Section 8 is voluntary. Before deciding how to market your property, talk with us about any requirements that apply to it, including program or funding restrictions. If you’re considering participating, we can discuss the housing authority’s approval process, inspections, and payment arrangements so you understand what’s involved.

Our business focuses on residential property management. If you’re considering buying or selling a rental property, let us know. We can discuss the management considerations and help connect you with the appropriate real estate resources.