Q: Where does WMG have properties for rent?
A: WMG rents properties in most areas of Orange and Seminole Counties, and a limited presence in parts of Lake and Volusia Counties.
Q: What types of properties does WMG have for rent?
A: We specialize in unfurnished, privately-owned properties. We do not manage large apartment complexes, and we do not rent out single rooms.
Q: Will WMG sign a short-term lease agreement?
A: Our standard lease term is one year. However, if a resident is in the military, WMG will always accommodate a military transfer or change of orders which
results in the need to terminate the Lease Agreement early. Proper documentation is required in accordance with Florida Statutes. Under certain circumstances,
with written owner approval, WMG may agree to a lease term shorter than one year. However, WMG will not consider any Lease term shorter than seven months.
Q: Can you hold a place before I apply?
A: WMG cannot hold properties. Applications for rental consideration are received and processed on a first come basis. Rental Applications from other applicants
are accepted until a Rental Application is approved. WMG cannot guarantee that any unit viewed will still be available by the time the Rental Application is processed.
Because of the fiduciary relationship WMG has with Property Owners, if more than one Rental Application is submitted before approval can be achieved, then the first
qualified applicant will be approved for placement. Remaining qualified applicants may consider other properties available from WMG's rental list.
Q: What is the application fee?
A: The application fee is $50.00 per applicant. A separate rental application is required for each adult, eighteen years of age or older, intending to occupy the Premises.
Application fees must be paid in cash, cashier's check or money order. Personal checks are not accepted for application fees. Application fees are non-refundable.
Q: How long does it take to process an application?
A: Processing a rental application usually takes between two and three business days. Sometimes approval of Homeowner or Condominium Associations, Property Owners, or
may cause processing to take longer. Processing of rental applications includes verification of information in multiple categories including but not limited to:
- rental history
- credit history
- eviction history
- criminal background
- employment and income history
Each application must be filled out COMPLETELY and signed by the applicant. Incomplete applications will not be processed. Applications will not be processed
if the application fee is not paid.
Q: How old do you have to be to apply?
A: Applicants must be 18 years of age or older.
Q: Do I pay first month’s rent and last month’s rent with my security deposit?
A: Upon approval, it is the resident’s responsibility to provide the following - in certified funds, i.e. cashier's check or money order (no personal checks accepted) - at time of lease:
- Security Deposit
- Transaction Fee
- Animal Fee (if applicable)
Q: How much is the security deposit?
A: The minimum security deposit required is equal to one month's rent. Under certain circumstances,
additional security deposit may be required as a condition of approval, per our written resident-qualification criteria.
Q: What utilities are included in the rent price?
A: For most of our rental properties, the Resident is responsible for all utilities associated with the property. If any utilities are to be
included in the rental price, this will usually be indicated in the advertising and is always included in the Lease Agreement.
Q: You have a property I want to rent. How do I apply?
A: A separate Rental Application is required for each adult, eighteen years of age or older, intending to occupy the Premises. A clear and readable photo identification (driver's license, military ID, State ID, passport ID) must be presented with each Rental Application. Each Rental Application must be filled out completely and signed by the applicant. Complete Rental Applications include: "Rental Application Policies and Resident Qualification Criteria," "Rental Application Disclosure and Authorization," "Rental Application," and "clear and readable photo identification."
A processing fee of $50.00 in cash, official bank cashier's check, or money order must accompany each Rental Application. Personal checks are not accepted. If paid in cash the exact amount is required. The processing fee is non-refundable. No Rental Application will be processed without a processing fee. Rental Payments, deposits or other fees are not accepted without an approved Rental Application.
Q: How do I pay rent?
A: Rent is due on the 1st of the month. Residents are encouraged to use our Appfolio online payment system for ease and convenience. Residents can also make electronic
cash payments at participating 7-Eleven, CVS, Casey's General Stores and Ace Cash Express locations. Otherwise, payments can be made via personal check, money order or
Q: Are there fees associated with paying rent through Appfolio?
A: Yes. There are three options for paying rent through AppFolio, which have different associated technology fees:
- eCheck (ACH) FREE!
- Credit Cards for rent and other charges - Flat, fixed convenience fee (currently approximately 2.99%) based approximately on the monthly rent amount.
Electronic Cash Payments - $3.99 for up to $1500.00. Residents can make cash payments at
participating 7-Eleven, CVS, Casey's General Stores and Ace Cash Express locations. To find the nearest location,
visit PayNearMe and search by address or ZIP code. Be sure to select only 7-Eleven, CVS,
Casey's General Store and Ace Cash Express locations before searching.
This is an optional payment method. All fees associated with use of the AppFolio service for payment processing are established and received by AppFolio, not WMG.
Q: Who is responsible for paying for repairs & maintenance requests?
A: The owner is responsible for repairs to the structural parts of and major systems in the property. However, repairs required because of abuse, misuse, neglect, or damage caused by the Resident, occupants, pets, guests, family members, or any other persons related to or affiliated in any way with Resident, shall be the responsibility of the Resident.
Q: I want to get a pet. What do I do?
A: Animals are permitted only on certain properties at the sole discretion and approval of the Property Owner. Only small to medium sized, non-violent, common domesticated animals will be allowed on any property that permits animals. Farm animals, snakes, other reptiles, exotic animals, and any large or aggressive animal will not be approved. Rottweilers, American Staffordshire Terriers (pit bulls), American Pit Bull Terriers, Dobermans, German Shepherds, Chows, Huskies, Alaskan Malamutes, Great Danes, St. Bernards, Mastiffs, and mixed breeds including any of the above mentioned will not be approved. If an animal is approved, a minimum $100.00 non-refundable animal fee per animal is required and additional security deposit of a minimum of $200.00 per animal is required. Also, additional non-refundable animal fees or additional security deposits may be required at the sole discretion of the Property Owner. It is the policy of WMG to waive animal restrictions in a case where an animal is necessary to accommodate a person with a disability. A clear and current photo of each animal expected to reside on the premises must be submitted with the Rental Application.
Wilson Management Group uses a third-party pet/animal policy and screening service. Applicants must go to this link: https://wilsonmanagementgroup.petscreening.com/. Additional charges may apply.
For additional information regarding the application process, please see our Rental Qualification Page
For additional information regarding the PetScreening.com, please visit their FAQ page: https://info.petscreening.com/pet-and-animal-owners
Q: What do I do in case of emergency?
A: If an emergency occurs outside of normal business hours, contact the office of WMG at 407-896-1200 and select the "emergency" option in our voicemail system. Leave a detailed message, including your name, the address where you live, the nature of the problem, and MOST IMPORTANTLY, a telephone number where you can be reached. An on-call person will be contacted immediately and a WMG representative will return your call shortly to make arrangements to have the problem resolved. Inquiries about available rental properties are not considered emergencies and those calls will be returned the next business day.
Q: What are WMG’s office hours?
A: WMG is open 9:00 a.m. - 5:00 p.m. EST, Monday through Friday.
WMG is closed daily from: 12:00 p.m. - 1:00 p.m. EST
WMG is closed for major holidays.